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StagePlayer+ Service Status:
Service Status
Service is up! We are not currently experiencing any interruption to our streaming service.
It is our aim to bring you the world's greatest live events with no interruption. But on very rare occasions we do experience a service outage. If we are experiencing an interruption to our streaming service, we'll keep this page up to date with a description of the problem.
If your issue isn't displayed above, please test your internet speed. We recommend 5 Mbps or above. Check your connection speed here.
If you still require help and the answer to your question isn't listed below, please email our customer care team: support@stageplayerplus.com
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How long do I have access and how many times can I watch "Secret Oktober"?You have 30 days to start watching Duran Duran: Secret Oktober from the day you purchased the concert. By popular demand, we have extended the number of days you can finish watching and replaying Secret Oktober from 14 days to 180 days. The concert film can be replayed as often as you want within this time.
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I have just purchased Duran Duran: Secret Oktober. How long have I got to start watching?You have 30 days to start watching Duran Duran: Secret Oktober from the day you purchased the concert. Once you hit play you will be able to replay this magical concert film as many times as you want over a period of 6 months.
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Is Duran Duran: Secret Oktober available all around the world?Yes! Duran Duran: Secret Oktober is available across Planet Earth 🌐
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In addition to browser, where else can I watch titles on StagePlayer+?You can watch StagePlayer+ through any supported internet-connected device that offers the StagePlayer+ app, including Samsung TV, LG TV, Amazon Fire TV, game consoles, streaming media players, cable boxes, smartphones, and tablets. You can also watch StagePlayer+ on your computer using an internet browser. NOTE: The StagePlayer+ app may come pre-loaded on certain devices, or you may need to download the StagePlayer+ app onto your device by searching 'StagePlayer+' in the APP search section. And if you live in the UK or France access StagePlayer+ pre-loaded in the APP section via the Netgem set top box (ISP partners include TalkTalk, Community Fibre, and others). You can also watch instantly on the web via browser from your PC, MacBook, or on any other internet-connected device including smartphones and tablets. You can also cast StagePlayer+ to Apple TV, Roku and a wide range of other smart televisions through your browser.
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How can I watch StagePlayer+ content on my Samsung TV?If your Samsung TV was manufactured within the last 5 years you should be able to download the StagePlayer+ app by searching 'StagePlayer+' in the APP search section. For other smart TVs and devices please see the answer to the question above.
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How do you access StagePlayer+ titles via Roku?You can cast StagePlayer+ titles directly from the browser on your phone to your TV via Roku: Firstly visit StagePlayer+ on your mobile device - whether Apple or Chromecast - via your browser. If Apple device we recommend using the Safari browser. If Android device we recommend using the Google Chrome browser. Go to: www.stageplayerplus.com Login with your StagePlayer+ username and password Make sure your phone is connected to the same wi-fi as your Roku stick Test everything is working on by playing a trailer. Look for the AirPlay icon on the player and cast to your Roku stick Or, if using an Android device, looking for the Chromecast icon and cast to Roku You should be able to watch the trailer on your TV via Roku. If the trailer works you will be able to follow the above again for the main event.
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Can I AirPlay StagePlayer+ to my television?For Apple iPhone or iPad device owners, StagePlayer+ is available to AirPlay via the Safari browser, to the following AirPlay 2-enabled devices: LG LG OLED – RX, ZX, WX, GX, CX, BX series (2020) LG OLED – R9, Z9, W9, E9, C9, B9 series (2019) LG OLED – B8, C8, G8, E8 Series (2018) LG NanoCell – Nano 99, 97, 95, 90, 85, 80 series (2020) LG NanoCell – SM99, SM95, SM90, SM86, SM81 series (2019) LG UHD TV – UN85, UN73, UN71, UN70, UN69 series (2020) LG UHD TV – UM80, UM75, UM73, UM71, UM69 series (2019) LG SuperUHD SK 9, 8 series (2018) LG UHD UK 62 series or above, UK 7 series (2018) Roku AOC Roku TV ATVIO Roku TV Element Roku TV (Series 400, Series 450) Hisense Roku TV (R6, R7 & R8 Series) Hitachi Roku TV InFocus Roku TV JVC Roku TV (Select, Premier and Elite Series) Magnavox Roku TV (55MV379R/F7, 65MV379F/F7) Roku TV (10012588, 100024699, 100012584, 100005396, 100005397, 100012587, 100012585, 100012586) Philco Roku TV Philips Roku TV (4000 Series) RCA Roku TV (RTRQ6522-US, RTRU5027-US, RTRU5527-W, RTRU6527-US, RTRQ5522-US, RTRU4927-US) Roku® Express (2017, 2019) Roku® Express+ (2017, 2019) Roku® Premiere Roku® Premiere+ Roku® Streambar™ Roku® Streambar Pro™ Roku® Streaming Stick™ Roku® Streaming Stick®+ Roku® Streaming Stick®+ Headphone Edition Roku® Ultra (2019, 2020) Roku® Ultra LT Roku® 3 (2013) Sanyo Roku TV (FW50R79FC, FW55R70F, FW55R79FC, FW65R70F, FW65R79FC) Sharp Roku TV (2T-C45CF2UR, 4T-C60CL2UR) TCL Roku TV (4-Series, 5-Series, 6-Series & 8-Series) Westinghouse Roku TV (UX Series, UT Series) Samsung Samsung FHD/HD 4, 5 Series (2018) Samsung QLED 4K Q6, Q7, Q8, Q9 Series (2018, 2019, 2020) Samsung QLED 8K Q9 Series (2019, 2020) Samsung The Frame Series (2018, 2019, 2020) Samsung Serif Series (2019, 2020) Samsung UHD 6, 7, 8 Series (2018, 2019, 2020) Sony Sony A8H series (2020) Sony A9F series (2018) Sony A9G series (2019) Sony A9S series (2020) Sony X85G series (2019 55”, 65”, 75”, and 85” models) Sony X95G series (2019) Sony X80H series (2020) Sony X85H series (2020) Sony X90H series (2020) Sony X95H series (2020) Sony X80J series (2021) Sony X85J series (2021) Sony X90J series (2021) Sony X91J series (2021) Sony X95J series (2021) Sony Z9F series (2018) Sony Z9G series (2019) Sony Z8H series (2020) Sony Z9J series (2021) VIZIO VIZIO OLED (2020) VIZIO P‑Series Quantum X (2019, 2020) VIZIO P‑Series Quantum (2018, 2019, 2020) VIZIO P‑Series (2016, 2017, 2018) VIZIO M‑Series Quantum (2019, 2020) VIZIO M‑Series (2016, 2017, 2018) VIZIO E‑Series (2016, 2017, and 2018 UHD models) VIZIO V‑Series (2019, 2020) VIZIO D‑Series (2018, 2019)
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I have an Android smartphone, tablet, or laptop - how can I cast to my smart television?Many TVs and streaming devices come with Chromecast built-in, allowing our customers to cast StagePlayer+ directly from their mobile devices or computers to the screen via the Google Chrome browser. Here's a list of popular brands and devices that feature Chromecast built-in: Sony: Most Android TV models and Google TV models come with Chromecast built-in. TCL: Select models with Android TV or Google TV include Chromecast. Vizio: Certain models from the SmartCast series offer Chromecast built-in. Sharp: Some of the Android TV models include Chromecast functionality. Philips: Models that use Android TV or Google TV typically come with Chromecast built-in. Hisense: Certain Android TV and Google TV models offer Chromecast integration. LG: While LG primarily uses its webOS platform, some models may offer Chromecast built-in if running Android TV. Insignia: Select Android TV models come with Chromecast support. Streaming Devices with Chromecast Built-In: Google Chromecast devices: Chromecast with Google TV (HD and 4K models). NVIDIA Shield TV: Android-based streaming device with Chromecast support. Xiaomi Mi Box and Mi TV Stick: Both use Android TV and have Chromecast built-in. These TVs and devices allow you to cast StagePlayer+ directly from your smartphone, tablet, or laptop via the the Google Chrome browser.
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I have just purchased Duran Duran: Secret Oktober. When will I receive the digital download of Danse Macabre - De Luxe and the discount code for the box set?Thank you for purchasing Secret Oktober. You will receive the link to the digital album download of Danse Macabre - De Luxe as well as a discount code for the box set via email within 7 days.
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What is StagePlayer+?StagePlayer+ is your gateway to a world of live events, all in one place. Giving you one convenient destination for home entertainment box office experiences across music, theatre, arena sport, comedy and much more. StagePlayer+ is owned and operated by Playerplus Limited a UK-based media company led by an experienced team of broadcasting, media, sport and entertainment executives. (More corporate information at www.playerplus.com) StagePlayer+ partners with content and studio providers to license rights for titles. These titles may only be available in certain countries or for a limited time.
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What can I watch on StagePlayer+?StagePlayer+ features live music concerts, arena sport, West End & Broadway shows, comedy, independent films, and more on a pay per view basis. With a library of premium live content, there is always something to watch.
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